TERMS & CONDITIONS of BUSINESS

All Clients agree to the following terms of business (alphabetically listed);

Client Brief

All briefs must be confirmed in writing by the Client, but we can help you shape the brief. Briefs should include a clear and concise description of the requirement, with links to any examples of web/ graphic design that they aspire to achieve.

Content:

It is the Client's responsibility to supply all content required in the website, including photos/ images or any other specific material (such as sound or video clips) required.
Failure to provide this in a timely manner will inevitably result in delays in the production of your site.

Content Management:

Assumptions: This service is offered on that basis that you sign up for hosting with ChromaForge. Should you already have you own WebHost, this service is not applicable to you.

Included - Regular updates or modification of any text or dates, font types or styles. Inclusion, swapping or deleting any graphics or photographs within the content body. Changes to any hyperlinks within the content body.

Excluded - Redesign of or relocation of any graphic or logo within the webpage template, alterations to the template, request for inclusion of any additional script within the code, or addition of new web pages.

Limitations - Updates done as soon as practicable at the client's request. A minimum of 24hours notice is required - Chromaforge is not liable should alterations be required at very short notice, although all requests will be undertaken as soon as practicable. The client is liable for supply of the required content, and for the representation of message contained within.

The client is liable for copyright issues pertaining to any textual content or photographs supplied for inclusion on their website.

Limits of Service - The above will be undertaken free of charge up to the limit of 1 hour per month. Beyond this, an hourly rate of £25 per hour will be chargeable.

Glossary of Terms Used:

Content: The text, photos, images and graphics that describe the Client's products and/ or services.

Content Management: Alteration/ adjustment of content within any page of the website, as defined by email by the client.

Font: Any style of lettering used for the purpose of logo design, and used in the content body of the website.

Hosting/ Webhost: The server on which your website resides, and which makes your site available to the world wide web.

Logo: Any graphical image designed specifically for the purpose of business recognition. The logo can consist of a unique, ustomised font style, with or without support and integration of a graphical device representing the business aspiration.

Site Management: Management of the functioning and availability of the Client's website.

Template: The structure of the website that is consistent on every page, including the logo/ banner, graphics, and navigation menu.

Email:

Free email is offered on that basis that you sign up for hosting with ChromaForge as the hosting supplier we use provides this facility. Should you already have you own WebHost, this service is not applicable to you.
The email address will align with your domain name (ie someone@yourbusiness.com), and is provided as a 'catch all' meaning that you can have multiple addresses 'anything'@yourbusiness.com.

Hosting & Domain Names:

All Clients are encouraged to have their websites hosted by Chromaforge which is an additional, chargeable item though our rates are very competitive (currently £30 for two year's hosting). However, if Clients wish to use their own hosting service, Chromaforge will upload your website onto that webhost provided that Clients make available all required password, login, folder structure details and port numbers. Chromaforge will not be responsible for the functionality of the Client's webhost, and Clients will not be eligible for ongoing support, content or site management.

Domain Names - The cost of all domain suffixes (.co.uk, .com, .net etc) are an additional chargeable item (currently around £20 per year for .com). We will help you choose a domain name exactly or as near to the name you want ( ie www.yourbusiness.com) but the availability of your chosen name is outside the control of Chromaforge.

Liabilities:

Chromaforge is not liable for:

1. content or representation of facts or other data contained within the Client's website. Also, website briefs pertaining to themes of sexual acts/ porn, abuse (in any form) to people or animals (including animal experimentation), violence and warfare (including themes of terrorism and weapons), racism, blasphemy and religious hatred will not be considered.
2. any perceived non performance of the Client's website in generating anticipated business.
3. failure or delays anywhere in the internet chain, or any other technical reason outside Chromaforge's control.
4. any delays to the Client's timescales.

Ownership and Copyright

Chromaforge will retain the original layered files of all graphics and/ or webpages created for the purpose of any potential ongoing or future business with the Client.
The Client owns the copyright for all webpages (including content contained within) created by Chromaforge.

Personal Data

Any personal data you submit for the purpose of fulfilling your order will be never be shared with anyone else unless it is required by law. For invoice requirements, you will be asked to supply your name, postal address (and business name and address if different), landline and mobile contact numbers.

Policies

Quality Management Statement:

Chromaforge is committed to the idea that every customer should be completely satisfied with the service and product they receive. That principle is based on excellent communication throughout the order lifecycle, an insightful understanding of the Client's project brief, and a deliverable (or set of deliverables) that satisfies the Client's need in terms of quality, price and timescale. With significant project management experience, Chromaforge understands the needs of Clients and business generally, and has a strong commitment to following a QM standard which aligns with ISO 9001:2000.

Environmental Statement:

The impact on the environment is a core value for Chromaforge, where what is produced and how it's produced is of great importance. All business activity is conducted in a manner that respects and minimises use of power, materials and waste, and environmental ethics are looked for in the type of resources, suppliers or services used. This environmental ethic aligns with ISO 14001:2004.

Pricing, Payments and Refunds

Pricing - Prices subject to change without prior notice. The Client pays no VAT as Chromaforge is not currently VAT registered.

Payments - We accept all forms of payment. The prefered method is by direct bank transfer, however for credit and debit card payments, we will send you a Paypal link (you don't need a Paypal account to make such a payment), but will be subject to a 5% handing fee

For an order to commence, a minimum 50% deposit (plus 100% cost of hosting and domain name) is requested for orders over £100 while for orders under £100, full payment is requested.

Refunds - Refunds are only considered should Chromaforge not be able to deliver the agreed brief for any reason, or within the agreed timescales. In this unlikely event, then a full refund will be offered.
However, refunds will not be considered should the Client dispute (including a brief that was not confirmed in writing by the Client), change or withdraw their brief once agreed and payment made in part or full. Also, there are no refunds available for cancellation of web hosting or domain names bought through Chromaforge.

Printing Press

All artwork prepared for printing press is subject to particular terms:

The Client can supply their own content for Chromaforge to base the design upon, or we can create the content based upon your business requirement.

Each order is subject to individual quotation due to the number of possible parameters in each project.

Any images supplied must be of at least 1MB in size to guarantee print reproduction quality.

Proofs will be regularly supplied to the Client, and approval of the final proof is required in writing (by email) prior to going to print.

Site Management:

Assumptions - This service is offered on that basis that you sign up for hosting with ChromaForge. Should you already have you own WebHost, this service is not applicable to you.

Included - Chromaforge will make all reasonable attempts to liaise with the supplier in order to correct any technical issues highlighted by the Client, usually within 24 hours.

Excluded - Chromaforge has no system in place to offer active monitoring of the Client's website, therefore, it is the Client's responsibility to notify Chromaforge of service related issues with their website.